July 14-16, 2021 | The Meritage Hotel and Spa | Napa, CA

The Multifamily Social Media Summit is the ONLY event specifically developed for property management firms leveraging social media and content marketing to retain and attract new residents. 


Announcing New Dates for 2021 and Updated Agenda!

Register for the Lowest Rates of the Year!
Super Early Bird Deadline is May 3!

About the Conference


As we continue to evaluate the Covid-19 pandemic impact on our community and around the country, we are moving the dates for the Multifamily Social Media Summit to Wednesday, July 14 – Friday, July 16, 2021, at the Meritage Resort and Spa in Napa, CA.  This decision has been made with an abundance of caution and practicality. We are committed to providing a safe environment for our participants and greatly appreciate your patience and support as we gear up to host another stellar conference!


The Multifamily Social Media Summit, now entering its 9th year, is the ONLY event specifically developed for property management firms leveraging social media and content marketing to retain and attract new residents. Sessions include a mix of business and technical topics that focus on social media measurement, ROI, and implementation presented by successful practitioners from primarily outside the multifamily industry.

Missed the last event- View the 2020 Program Guide and Event- download PDF

Who Should Attend

Senior and mid-level executives and managers in property management companies including:
  • Multifamily Industry Executives and Managers
  • Regional Management Executives and Managers
  • Owners
  • Developers
  • Asset Managers
  • Marketing Professionals
  • Social Media Specialists

Announcing Our 2021 Keynote Will Bowen!

Funny Motivational Speaker, #1 International Bestselling Author, Founder of the Complaint Free Movement with 11+ Million People Worldwide, World Authority on Complaining

Will has been featured on Oprah, The Today Show, Dr. Oz, CBS Sunday Morning, The ABC Evening News, Newsweek, People magazine, Forbes magazine, O magazine, and Chicken Soup for the Soul.

So far, more than 11 million complaint bracelets have been distributed worldwide. The six millionth Complaint Free® bracelet was personally presented by Will to the late Dr. Maya Angelou.

Will has written 5 books (so far) that have sold in excess of 3 million copies and have been translated into more than 25 languages.  Will travels the world motivating businesses and organizations of every size, from conference rooms to amphitheaters. His presentation clears up the “ear pollution” of complaining in a way that is engaging, inspiring and funny!  Learn more about Will >>


2021 Keynotes and Topics

How People Make Decisions?

Neuroscience and Marketing: How People Make Decisions – Part 1 and 2 Session 1 will take place on Thursday and Session 2 on Friday Have you ever wondered why some campaigns connect with people while others fail? Want insight into how the brain makes decisions that compel people to take action? Explore the science behind…

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Keynote Will Bowen on Complaint Free Business

Will Bowen: Funny Motivational Speaker, #1 Bestselling Author, and World Authority on Complaining!     In 2006 Will Bowen was the minister of a small midwestern church delivering a series on prosperity. Will noticed that his congregation all said they wanted greater prosperity– that is: more stuff. But, they all complained about what they already…

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Thank You to Our Sponsors & Exhibitors